Just saw this link to a post from TJ Addington at Leading From the Sandbox...
http://leadingfromthesandbox.blogspot.m ... ssion.html. What struck me about this is that what is described in this post was
exactly what my husband was coming home and describing to me about his so-called 'team'. Everything mentioned in this article (that was negative response by leadership) happened to him. Not once or twice, but consistently.
Quote:
"All of this creates a culture of stagnation because ideas, suggestions and different paradigms are not welcome at the leadership table. Staff must operate within a narrow band of what is acceptable and cannot be themselves in using their best thinking and creativity. It is a deeply frustrating place to be for anyone who is even a moderately healthy individual." My husband was very frustrated and it was complicated by the cultural differences as well. He wasn't sure if what he was perceiving was 'just' American culture or was actually a dysfunction, so it was hard to know how to respond to it. At any rate, he felt that he could not be himself and he felt very much shut down.
"Those who continue to speak up and press into things that the senior leader does not want to hear or do quickly find that they are marginalized and sometimes even forced to move on. That sends a very powerful message the conformance and silence are the keys to survival." And that is what eventually happened to us and others.
And yet we saw that other non-U.S. members seemed to have the blessing of leadership and their ideas/proposals were accepted...it's hard to say why, except what seemed to be happening was that they were the ones willing to conform and not rock the boat. And then those particular non-U.S. members seem to change somehow and begin relating to others, even those from their own home culture, in this same condescending and dysfunctional way.
I would say that even within a culture, it takes a lot of work by leadership to create a healthy environment for open discussion, etc. but in a cross-cultural dynamic where leaders are primarily foreigners, esp. Westerners, even more care needs to be taken to communicate an open, welcoming environment for several reasons. I am by no means an expert, these are just things I've learned along the way. I will speak from the LatinAmerican perspective, although I imagine there is a certain similarity to some other cultures around the globe as well...most LatinAmericans are very polite and respectful of foreigners, it isn't seen as very polite or respectful to openly correct or challenge people in front of others, particularly leaders. There is the dynamic of not shaming others or shaming yourself, but there's also just basic politeness to be considered.
Speaking of leaders/bosses, there is a totally different dynamic that goes on in the workplace between employers/employees in LatinAmerican that most Americans or Europeans would find baffling. For one thing, employees are not encouraged to discuss their concerns with employers, in general, they are expected to just do as told. Obviously, there's a lot more to that dynamic, but that's one important aspect of it...so that can make it difficult for non-U.S. members to feel as if they really are free to openly speak about issues and problems to leadership as equals until a lot of trust is built in this area. And trust is built differently in different cultures.
Another issue is that we Americans are very used to relying on verbal feed-back...if nobody verbally mentions any problems or issues with a plan or course of action, then it can be easy to assume that everything is fine. But back to my former point, it could be that the non-U.S. members are just respectfully allowing leadership to carry out their plan even when they know it is not the best. They might very well be sending strong non-verbal signals that all is not well that the foreigners are not picking up on. There are ways of getting good feedback and asking for advice, it's just a matter of learning how that is done in that particular culture and becoming more adept at picking up the non-verbal cues. Something I'm not particularly good at myself yet, but I'm working on it...
So anyway, great article and thought-provoking for any context. I love the last line of his post,
"I have vowed that I will never again work for such a leader."